Yes, DuetSales stores a minimal amount of your data—only the data necessary to enable the "Notify When" feature. This data is stored solely for active notifications. If you delete a notification, the associated data will also be deleted.
DuetSales stores values for fields monitored by your notifications’ conditions, as well as the ID for those records. For instance, if you have a notification that alerts you when Account Stage becomes "Closed Won" and Amount exceeds 10K, DuetSales will store the ID, Stage, and Amount for all relevant rows in the Account object. We advise against setting up notifications that alert on PII or sensitive information, but DuetSales treats all information as sensitive.
DuetSales is hosted on Amazon AWS in the US-East Region, including a backup replication. Currently, we do not offer options to store data in additional locations.
Generally, no. The inclusion of PII is determined by the user creating DuetSales notifications. Since conditions in notifications rarely include PII, DuetSales does not need to store this data. To avoid storing certain fields, ensure they are not included in notification conditions. DuetSales also stores minimal PII about its users (name, email, avatar).
Your data will be stored as long as you use DuetSales notifications that rely on that data.
All your data will be deleted five business days after termination or upon request. Please refer to the "Deletion of Customer Data" section in our Privacy Policy.
Yes. We prioritize the security of your data. It’s encrypted in transit and at rest, with the most sensitive data (such as OAuth tokens and passwords) encrypted at the application level using the AES-256 algorithm. DuetSales undergoes an annual security audit and penetration test to certify our security independently. Please see our Security statement for more details.
Only you and your DuetSales Account Manager have access to your configuration data, solely for supporting your account. All access to your data is logged and audited by DuetSales to prevent misuse.
Yes. DuetSales has been SOC 2 certified since 2017 and has passed annual audits since. We conduct annual penetration tests and comply with GDPR/CCPA. For a copy of our SOC report, please contact your DuetSales Account Manager.